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Rebranding: when the effort is really worth it

Rebranding: when the effort is really worth it

Rebranding: when the effort is really worth it

Rebranding: when the effort is really worth it

Rebranding: when the effort is really worth it

When a rebranding makes sense – and when it just costs money.

When a rebranding makes sense – and when it just costs money.

When a rebranding makes sense – and when it just costs money.

Published:

Published:

Updated:

Updated:

5 min.

5 min.

Reading time

Reading time

Key messages

Key messages

Key messages

Key messages

Key messages

A rebranding solves positioning problems, not sales problems – making this distinction determines success.

A rebranding solves positioning problems, not sales problems – making this distinction determines success.

Five occasions justify the effort, a sixth reason appears most frequently and is not sustainable.

Five occasions justify the effort, a sixth reason appears most frequently and is not sustainable.

Between cosmetics and a fresh start lies the refresher – in practice, the most common sensible answer.

Between cosmetics and a fresh start lies the refresher – in practice, the most common sensible answer.

The most expensive mistake is not the wrong design, but a transition without a transition phase.

The most expensive mistake is not the wrong design, but a transition without a transition phase.

The five sustainable occasions

The five sustainable occasions

The five sustainable occasions

The five sustainable occasions

The five sustainable occasions

The business has changed. The name says printing company, what is sold is packaging development. If the brand promises something that is no longer true, it works against sales.

The target group has changed. An appearance built for craft businesses does not work for corporate buyers – and vice versa.

A structural cut. Merger, acquisition, spin-off, succession. Here, a change is not an option, but a consequence.

A repositioning in price. Anyone who wants to move from the midfield into the premium segment must take the appearance with them. A price that is higher than what the appearance promises will be talked down.

Legal necessity. Brand conflict, naming rights, internationalization with a meaning that does not work in a target market.

In all these cases, there is a change in the business that precedes the brand. That is the common characteristic.

The question before the decision

The question before the decision

The question before the decision

The question before the decision

The question before the decision

The business has changed. The name says printing company, what is sold is packaging development. If the brand promises something that is no longer true, it works against sales.

The target group has changed. An appearance built for craft businesses does not work for corporate buyers – and vice versa.

A structural cut. Merger, acquisition, spin-off, succession. Here, a change is not an option, but a consequence.

A repositioning in price. Anyone who wants to move from the midfield into the premium segment must take the appearance with them. A price that is higher than what the appearance promises will be talked down.

Legal necessity. Brand conflict, naming rights, internationalization with a meaning that does not work in a target market.

In all these cases, there is a change in the business that precedes the brand. That is the common characteristic.

The ground that does not support

The ground that does not support

The ground that does not support

The ground that does not support

The ground that does not support

The most common trigger for rebranding considerations is: stagnant sales.

This is understandable and usually wrong. Stagnant sales rarely have a design-related cause. More often, it is a market that is saturated, a competitor that has become faster, a sales department that is waiting for recommendations, or an offering that is no longer differentiated.

A rebranding does not solve any of these issues. It changes the appearance of a problem, not the problem itself.

The test question is simple: Are we losing deals because customers misjudge us – or because they judge us correctly and still decide otherwise? In the first case, the brand helps. In the second case, it helps to work on the offering.

A second unsuitable reason: The management no longer likes the logo. This is legitimate as a wish, but not a business case.

The Three Stages

The Three Stages

The Three Stages

The Three Stages

The Three Stages

Rebranding is not an either-or. There are three levels with very different levels of effort.

Refresh. The logo remains in its basic form, is technically cleaned up, and simplified. Colors are sharpened, typography is modernized, and applications are set up anew. Recognition value is fully preserved. Effort: a few weeks, mid four-figure to lower five-figure range.

Realignment. The visual identity is newly developed, but the name remains the same. This is the most common real change: everything looks different, but nobody has to relearn what the company is called.

New Beginning. Both name and identity change. This is the most expensive path, not because of the design, but because of everything that follows – domain, contracts, signage, search engines, awareness. Anyone who changes their name gives up built-up capital and needs a very good reason.

In consulting practice, most cases that start as a new beginning end up as a refresh – because discussions reveal that the actual problem was inconsistency, not the design.

What a rebranding actually entails

What a rebranding actually entails

What a rebranding actually entails

What a rebranding actually entails

What a rebranding actually entails

The design is the smaller part. The larger part is the transition.

Things to consider include: the website and all subpages. Business stationery. Email signatures. Quotation and invoice templates. Presentations. Vehicles. Building signage. Workwear. Exhibition materials. Social network profiles. Directory and industry portal listings. Review profiles. Contracts and terms and conditions if the name changes.

In the case of a name change, the following are also involved: commercial register, bank, insurance, domain and email redirections, as well as search engines – clean redirects are needed here, otherwise visibility built up over years will disappear.

A list of these points before starting is the most important preparation. It shows the real effort, and it prevents the typical situation six months later: a new logo on the website, but the old one on invoices.

The transition

The transition

The transition

The transition

The transition

The most expensive mistake is the launch date without preparation. On Monday everything is different, nobody knows why, and existing customers are confused.

A three-phase process is better.

Internal beforehand. The team finds out first, understands the reason, and can explain it. Employees who are approached by customers about a change they cannot categorize themselves damage the impact.

The most important touchpoints on the launch date. Website, signatures, profiles, signage. This must happen simultaneously, otherwise it looks unplanned.

Then the rest, with a deadline. Printed materials run out, vehicles are branded, templates are replaced. Three to six months is realistic.

When changing names, a transition phrase – previously known under the old name – is worthwhile for about a year. This costs nothing and prevents existing customers from losing contact.

When it's better to wait

When it's better to wait

When it's better to wait

When it's better to wait

When it's better to wait

Three situations argue against the timing.

The strategy is open. If it is not clear where the company is heading, a brand is created for a state that will no longer exist in two years. First the direction, then the image.

A major upheaval is imminent. Succession, sale, merger. Anyone who completes a rebranding six months beforehand pays for it twice.

The budget is only sufficient for the design. A new logo without the means to implement it everywhere creates half a year of inconsistency and thereafter an appearance that is worse than the old one. If there is not enough money for implementation, refreshing what already exists is the better decision.

And a fourth point that is rarely spoken aloud: If no one in the company actually wants the change, but it is merely considered overdue, the energy for implementation is lacking. It then becomes a project that is never quite finished.

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